How to manage a store

How to manage a store - common questions

• How to add new products?
  1. Log in to the store management backend and enter[Product Management] → [Add Product]；
  2. Fill in information such as product name, price, inventory, specifications, etc;
  3. Upload the main image and detail page image of the product;
  4. clickSave and publishThe product can be displayed at the front desk of the store.

  💡 It is recommended to carefully check the product information before publishing, as incorrect information may affect the buyer's ordering experience.
• How to set and manage product categories?
  1. enter[Product Management] → [Product Classification]；
  2. click[Add Category]Enter the category name and upload the category icon;
  3. Drag and drop to adjust classification and sorting;
  4. After saving, the category will be displayed in the store navigation.

  💡 Reasonable product classification helps buyers quickly find products and improve conversion rates.
• How to manage freight templates?

  enter【 Settings 】 → 【 Freight Template 】, can be configured as follows:

  • Charge by pieceSet the shipping cost for each additional item;
  • Charged by weightSet shipping fees based on weight range;
  • Free shippingFree shipping for the entire venue or for orders over a certain amount;
  • Remote Area Surcharge: Set additional freight for remote areas such as Xinjiang and Xizang.

  💡 Reasonable shipping cost settings can effectively reduce return rates, and it is recommended to set according to the actual weight of the product.
• How to process the order after the buyer places it?
  1. enter[Order Management], View[To be shipped]Order list;
  2. Click on the corresponding order on the right side【 Delivery 】Button;
  3. Select a logistics company and enter the tracking number;
  4. After confirming the shipment, the order status will be updated to 'shipped'.

  ⚠️ The platform encourages delivery within 48 hours, as delayed delivery may affect store ratings and buyer experience.
• How to view store operation data?

  enter[Data Center]The following key indicators can be viewed:

  • visitor count: Number of independent visitors per day/week/month;
  • salesThe total amount of paid orders;
  • conversion rateThe ratio of visitors to orders;
  • Best SellersProducts with high sales rankings;
  • Support exporting by day, week, and monthExcel report。

  💡 Regular analysis of business data helps to adjust product structure and marketing strategies in a timely manner.
• How to set up promotional activities?

  enterMarketing CenterThe following types of activities can be created:

  • discount for reaching a certain amountSpend X yuan minus Y yuan, can be stacked for use;
  • couponCreate store or product coupons, which can be automatically deducted when buyers place orders after receiving them;
  • Flash saleDiscount promotions for products within a specified time period;
  • group buying campaignSet up a group of 2 or 3 people, and buyers can share and invite friends to join the group.

  💡 It is recommended to prepare for the promotion before the event starts to attract more buyers' attention.
• How to manage store reviews?
  1. enterEvaluation ManagementView buyers' product reviews and store ratings;
  2. If you have any objections to the negative review, please feel free to contact us atwithin 30 daysSubmit an appeal;
  3. Actively respond to buyer reviews and demonstrate a good service attitude;
  4. High quality reviews can help improve the ranking of products in search results.

  💡 Guiding positive reviews is the key to improving store ratings, and it is recommended to include a thank-you card when shipping.
• How to modify the basic information of the store?
  1. enter[Store Settings] → [Basic Information]；
  2. The modifiable content includes: store name, store logo, store introduction, business hours, contact information, etc;
  3. After the modification is completed, click[Save]Just enough.

  ⚠️ Please ensure that the information is truthful and valid. False or illegal information will result in penalties for the store.