Change shipping address

Change shipping address - common questions

• How to modify a saved shipping address?
  1. After logging in, enter[Member Center] → [Shipping Address Management]；
  2. Find the address that needs to be modified and click on the one on the right[Editor]Button;
  3. Modify the recipient's name, phone number, province/city/district, and detailed address in the pop-up form;
  4. click[Save]The modification can be completed.

  💡 Tip: Changing the address will not affect the shipping address of the already placed order. If you need to change the address of an existing order, please contact customer service for assistance.
• I have already placed an order, can I still modify the shipping address?

  The modification method varies depending on the order status:

  • Pending PaymentYou can directly modify the shipping address on the order details page;
  • Paid/pending shipmentPlease contact our online customer service immediately, and we will make the necessary changes for you as soon as possible;
  • ShippedThe package is already in transit and generally cannot be modified. Suggest contacting the courier company to apply for forwarding, or contacting customer service for assistance in processing;
  • ReceivedThe order has been completed and the address cannot be modified.

  ⚠️ Please contact customer service as soon as possible, as modifications made before shipment have a higher success rate.
• How to set a certain address as the default shipping address?
  1. enter[Member Center] → [Shipping Address Management]；
  2. Find the address that needs to be set as the default, click[Set as default]Button;
  3. The system will mark the address as the default address, which will be automatically filled in when placing an order later.

  💡 Each account can only set one default shipping address.
• How many shipping addresses can be saved at most?

  Each account can save up to20 shipping addressesIf the limit has been reached, please delete the old address that is not commonly used before adding a new address.

• What if I can't find my location in the province/city/district selector?

  Please follow the steps below:

  • Choose firstprovince, choose againcityanddistrictSome remote areas may need to choose to go to the township level;
  • If you really can't find it in the drop-down list, you can go todetailed addressManually supplement the complete address information in the field;
  • If there are still problems, please contact customer service for assistance.
• Will the historical orders of the original address be affected after modifying the shipping address?

  won'tModifying or deleting the address only affects new orders, and the shipping address information in the generated historical orders will not change. Please rest assured to proceed.

• How to modify the shipping address on the mobile phone?
  1. Open your mobile browser or app and log in to your account;
  2. Click on the bottom navigation bar【 Mine 】, enterReceiving address；
  3. Click on the right side of the corresponding addressEdit icon；
  4. After the modification is completed, click[Save]Just enough.
• What should I do if I receive a message saying 'Save failed' after submitting modifications?

  Common reasons and solutions:

  • The format of the phone number is incorrectPlease enter a valid mobile phone number;
  • The detailed address is emptyThe detailed address is a required field and cannot be left blank;
  • network issuePlease check your network connection, refresh the page, and try again;
  • Login session has expiredPlease log in again and try the operation again.

  If none of the above methods can solve the problem, please take a screenshot and contact our online customer service. We will handle it promptly for you.